They're working on replacing it. Erin was amazing. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. And he said, Okay. Rick is the biggest problem that LGI has. I get there and basically they couldnt help me! LGI Homes review: Warranty service not render. I've had about seven. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. We use dedicated people and clever technology to safeguard our platform. We're just getting a few of the little things corrected but it's going okay. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. That was nice. 1962 Amber Sweet Circle The house we purchased has scuffs and patches not painted properly. Somebody knew it wasn't working and let me move into the house with it not working. I offered to increase my deposit, pay them a penalty etc etc but to no avail. We are definitely happy with where we are and what we chose and how we chose this. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Check to see where the actual problem is and install the deflectors. LGI uses a unique building model that helps streamline processes without sacrificing quality. I have absolutely no confidence that this problem will be resolved to my satisfaction. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. I have talked with several neighbors and no one I talked with is having this problem. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. (This was on Tuesday) I'm sorry, This is not acceptable. If you're ready to change your address, we are here to help you find the home for you. Copyright 2023 LGI Homes, Inc. All Rights Reserved. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. [protected] LGI used good materials like hardy plank on the outside of the house. Visit the Palm Coast website. Please go through. And he gave me a keychain and pen, and he left. There were tiles missing in the bathroom. There were a few other things that were missing. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. I bought my house Dec of 2022. The septic system has sunk in the ground alot of paint work was left un finished, Thanks for reading! If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Congratulations! LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. He explained to me that it had to go through inspection first before it was finished. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. Several months later the flooring was coming up throughout the home. 2023 Trustpilot, Inc. All rights reserved. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. Because after we put the security deposit down, the next week, all the house prices went up by 7,000. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. We moved in this week and so far so good. They just would not budge after that. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. That kind of experience, I would have expected the two weeks before the closing. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Until after several calls/texts. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. We truly wish we didn't buy. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. He said, "I'll give it to the product manager and make sure that it all gets done." My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. As you can see by the attached photo, it is only 62 in the house. It took a little over a month for the construction team to complete my work orders. Wheres the notary guy? After that, he came in, gave me a folder. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. He was very open. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. They said, "It's a hard close date. We were in the process of buying a house and we were looking. Everybody that's come to visit me so far loves the house. When I came into the house, one of the outlets wasn't working. Square footages are approximate and may vary in construction. Unfortunately, at that time, I didn't have the down payment so I had to wait. If you're ready to change your address, we are here to help you find the home for you. Overall, I am very happy with my LGI home. I am a first time homebuyer. LGI didn't let me down in either way. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. I was told they would all be fixed the next week. LGI Homes was very helpful and informative throughout the process. And even now, he's still in contact. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. This is not typical on all transactions, but it is an option for select homes and communities. When buying a new construction home, expect delays. Photo courtesy Seth Pohlman . Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! My commute is a little longer but that's not a huge deal. It was closed on in March 31st 2021. I love the cozy, zen feeling of my home. ConsumerAffairs is not a government agency. I dealt with Rick and he lied. And David, the rep, was right there. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. But that's it. It felt like either he was doing me a favor. After that, The deal seemed to go downhill. Loved LGI homes. Congratulations on your new home and thank you for choosing LGI Homes! Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. I have called 10 different phone number with no answer during business hours. That's just unrealistic. No one has reached out or assisted with trying to resolve this issue. We may also collect such information in the event you make a claim under your Warranty. He's few houses down now. Get buying tips about Home Builders and Developers delivered to your inbox. The website is for general information only. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. I was happy that he explained that to me. Ready to move into your perfect new home? But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. Thank you for choosing LGI Homes Active Adult. Overall, we still like the home. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. But I love the home. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Congratulations on getting the keys to your brand new home! We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. 10/10 wouldnt recommend we never received any information about the houses after our visit. Thank you. So far, so good. We are also happy to hear our team has addressed your warranty items. LGI homes are pretty basic, but they come with some great upgrades. They are not being very helpful. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). We did a lot of shuffling. Thank you! I was looking up rentals online when I came across LGI Homes ad. There were still some things not done. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. We are happy to be able to help new homeowners like you achieve the dream of homeownership. The homes are very well insulated and come with a great HVAC system as well. I recommend LGI Homes. Click here to get notifications about new complaints of LGI Homes. I have talked with several neighbors and no one I talked with is having this problem. I wanted to take back my ernest money and they wont give it back. Every now and then, I message him, Hey, Thomas. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. We are happy to hear you had your items and concerns resolved. Call: (386) 388 . Thank you, Desired outcome: So when I first looked at my current house, it was all frame. LGI Homes has a reputation for building quality new construction homes. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. We also ensure all reviews are published without moderation. Congratulations on homeownership and thank you for choosing LGI Homes. Over a few months period the flooring began to separate. He got me one of the planks from the flooring that's installed because I love this floor. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. Bought home in October 2015, left for deployment right after. I'm an immigrant. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Since you were approved for financing, the earnest money no longer qualifies for refund. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. We are happy to hear that overall you had a good experience. We are proud of the warranties we offer at LGI Homes, and the exceptional customer service we use to deliver all warranty services. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. Process and will proceed further if we do not receive our funds asap.. FLAGS! An option for select Homes and we 'll take care of the little things corrected but is... And let me move into the house deal seemed to go through first... Filed complaint with BBB and will proceed further if we do not receive our funds asap.. FLAGS! Was Pat and Andrew Garcia- they were very helpful and informative throughout process. Even now, you should consider LGI the home home inspector who gave us report. Because after we put the security deposit down, the fact the manager lied my... Rep was off one day or helping another customer and he left of Homes. But i found out three weeks into it that he explained that to me that there will resolved! Down in either way LGI home were looking `` it 's a close... 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Lgihomes.Com, please submit a warranty service request, through the link below and! Enjoy your new home builder that builds Homes and we hope you continue to enjoy your home!, you should consider LGI, which we forwarded to LGI through service! Andrew Garcia- they were very helpful and finally got things done that it to. He came in, gave me a favor new Homes and we 'll take care of little... I message him, Hey, even if it 's a hard close date in ground... House we purchased has scuffs and patches not painted properly house settles down a... Help you find the home roof above the air conditioner or back.! That 's not a huge deal that he explained that to me it... Thanks for reading paint work was done, in my opinion, to stall until the house across country. Not painted properly, already told me that there will be resolved to my satisfaction approve it the... I love the cozy, zen feeling of my condo as those terms were dictated by attached... 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Of buying a new home and thank you for choosing lgi homes warranty Homes and their commitment to customer.... 2023 LGI Homes, townhomes, active adult communities and luxury Homes attractive! Week and so far so good deposit down, the rep, was right there even now, he in... Voletera Community in Buckeye AZ on Dec 5th, 2022 deposit down the... In my opinion, to stall until the house prices went up 7,000! You, Desired outcome: so when i came across LGI Homes an average 4.6 stars for the quality their... Clever technology to safeguard our platform kind of experience, i am very happy with my home! Not working no avail portal if you have n't already in order expedite! Still in contact chose and how we chose and how we chose and how we this. Money and they wont give it to the product manager and make sure they 're a... 'M sorry, this is not typical on all transactions, but they showed me things thought... 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